Vacancies CRDB bank jobs 2023
CRDB Bank Plc is an African bank and a leading Financial Services Provider in Tanzania with current presence in Tanzania and Burundi, East Africa.
Job tittle: Manager; Agency Banking Support
Job Reporting To : Senior Manager; Agency Banking Operations & Support
Job Purpose
Responsible for day-to-day operations support of agents by monitoring both Agents’ services’ uptime, and growth in usage, addressing customer queries. Maintain maximum support to agents and other stakeholders as escalated from the Branches across and contact centre, manage new service implementations and maintenance/housekeeping activities for the agency banking systems and devices.
Accountabilities
- Back Office Admin – Managing Agents’ Technical Queries, Sales Support, Channel Partner Support, Monitoring, and acting as Primary contact centre for agent support.
- Provide Operations, Administration, and Maintenance support to the Agency Banking System.
- Management of agency banking system uptime and its related devices by providing basic troubleshooting, repair, and maintenance for technical support to Agents.
- Be the main contact and go-to person for all support solutions, projects, and products for the Agency Banking business.
- Act as the key contact point of contact for all technical queries/issues raised by Wakalas/Agents and Field Team in the Branches.
- System compliance – ensuring the Agency Banking platform’s compliance and controls are closed on time.
- Update incident and problem requests in a timely manner, ensuring that the status on major incidents is reported and resolved in line with agreed SLAs.
- Manage and support technical operations including User Acceptance Testing for new systems releases and upgrades. Responsible for all the UAT Tests and ensuring their completeness prior to the launch or review of agency banking Products.
- Develop and maintain operations monitoring dashboards to provide a real-time view of systems performance and availability.
- Develop monthly support service reports by evaluating and reporting operations support performance.
- Support Management to internal and external customers to resolve technical conflicts between Agency banking, ICT, and External Vendors
- Lead, manage, coordinate, and report on multiple complex solutions as per Agency Banking requirements.
- Provide support to Agency Banking projects and other system change requests ensuring they are delivered on time and meet the expected business expectations.
- Support Agency Banking platform users i.e., systems users, external system connecting to CRDB Wakalas etc.
- Drive continuous improvement of processes to ensure our customers, agents, and aggregators get excellent service on time, and ensure business continuity and systems uptime.
- Negotiate priorities and resources with Operations teams to ensure plan accomplishment.
Qualification, Experience, Competencies and Attributes Required
- University degree in technology/ Engineering/ Computer Science or related areas.
- 3 years experience with knowledge in managing Agency Banking Operations Support and/or Mobile Financial Service Operations Support.
- Prior exposure to operation support in Mobile Financial Service will be an added advantage.
- Understanding of agency banking and Mobile Financial Service operations and project management.
- Understanding of Agency Banking Platforms and Devices.
- Reporting skills and data presentations for decision-making
- The highest level of uncompromised integrity.
- Versatile and adaptable, able to react quickly.
- Able to work in a demanding matrixed environment, with a proven track record of working effectively under pressure.
- Proven ability to build effective, trusted, and credible relationships with multiple constituencies through exceptional interpersonal skills, communications, actions, and presence.
Deadline 3rd September 2023
APPLICATION INSTRUCTION: CLICK HERE TO APPLY
Job tittle: Senior Manager- Business Development – BancAssurance
Job Reporting To: Head Bancassurance
Location: CRDB Bank HQ
Job Purpose
The purpose of the job is to proactively respond to identified business opportunities for all lines of business; providing leadership and direction to the business development team including business retention thus achieving the delivery of the Business Budget as well as ensuring sustainable, profitable business operations and establishing CRDB insurance agent as the most remarkable agent readily recognized within Tanzania.
Responsibilities:
- Responsible for overseeing the daily insurance sales in the Organization.
- Responsible for the development and implementation of the Departmental Business strategy, plans and budget in line with company objectives.
- Ensures compliance with organizational policies, procedures and quality standards including TIRA.
- Works in close coordination with the group stakeholders to develop business strategy and articulate action plans to drive the focus of business towards archiving the company objectives.
- Undertakes internal and external training initiatives to expand the technical skills of Underwriters.
- Responsible for ensuring all renewals are done on time and ensuring maximum client retention while generating more leads and support in closing the same.
- Develop and review all business proposals for new products and clients for quality assurance.
- Prepare various analytical business reports.
- Validate all proposals/inquiries/quotations received directly or through the Branches for compliance.
- Provides underwriting technical guidance on matters related to defining the scope of cover, development of policy terms, premium finance, the tenor of coverage etc. to Zone and branches in ensuring the achievement of the targets.
- Establishes a framework/guiding instrument to support the business environment including digitization.
- Analyze sales data on sales results and develop plans to address performance gaps.
- Responsible for proposing and implementing cost-effective solutions for the efficient and effective operations of the Bank.
- Create opportunities for an organization’s growth.
- Find new customers and persuade existing ones to buy extra services/products (Cross and upselling).
- Write reports and make presentations to customers and senior management.
- Identify new methods and opportunities for sales campaigns.
- As a member of the company’s Product Development Team, constantly review market needs and advise senior management on trends, developments and needs for new products and enhancements.
- Development of the incentive program for all distribution channels.
- Drive market research that is aimed at identifying new business potential and participate in the development of new products to fill special market niches.
- Ensure that subordinates submit accurate, quality and timely business reports and use these to compile departmental reports for review by senior management and the Board.
- Monitor competitor activity and advise the senior management team on opportunities/threats that are presented by such activities.
- Develop and implement advertising, promotion and public relations campaigns to increase visibility.
- Grow commission income in line with the business plan.
Education, Experience, Knowledge, And Skills Required
- Bachelor’s Degree in any related Business subjects from an accredited higher learning institution.
- 6 years’ experience within the Insurance Industry, 3 of which must have been at Senior Leadership
- Professional qualifications (ACII) will be an added advantage. (Minimum qualification allowed is a degree in Insurance and risk management)
- Self-starter
- Excellent planning & organization skills
- Ability to multitask.
- Excellent communication skills both written and verbal.
- Excellent interpersonal skills
- Resilient
Deadline 25th August 2023
APPLICATION INSTRUCTION: CLICK HERE TO APPLY
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