Job Overview
Passenger Service Agents (20 positions)
Swissport Tanzania Plc
Swissport Tanzania Plc is a leading aviation ground services provider operating at Julius Nyerere International Airport and Kilimanjaro International Airport. We deliver safe, reliable, and high quality ground handling services to international and domestic airlines. We invite disciplined, service oriented, and safety conscious professionals to join our team in a fast-paced airport environment where operational excellence and customer satisfaction are paramount.
Personal Qualities
High integrity and professional accountability
Strong teamwork orientation
Attention to detail and data protection awareness
Ability to perform in a high pressure operational environment
Customer service mindset
Flexibility to work on shift operations, including weekends and public holidays
Strict adherence to safety and compliance standards
Passenger Service Agents (20 positions)
Duty Station: Dar es Salaam
Reports to: Passenger Service Coordinator
Contract type: Fixed term contract.
Job Summary
To deliver professional passenger handling services in compliance with airline, airport, and regulatory requirements.
Responsibilities.
Inspect and verify passenger documentation
Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
Manage passenger baggage processing including handling and fee calculation if applicable
Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
Direct passengers through Customs, Immigration, and Quarantine, as required
Make public address announcements as required
Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
Comply with all airport authority and carrier security requirements and Swissport SOPs and policies
Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
Produce all required, work-related documentation
Other duties as assigned
Qualification and Competencies
Self-driven and dynamic individual who is also a team player and able to work under pressure and possess the following qualifications and skills:
Diploma or bachelor’s degree in marketing, Public Relations, Business Administration, or related field
Experience in customer service (aviation preferred)
Strong communication skills (English and Swahili)
Ability to work shifts, including nights and holidays
High safety awareness
Application deadline
Applications must be submitted no later than 28thFebruary 2026. Interested candidates who meet the above criteria should submit updated Curriculum Vitae (CV) and application letter clearly stating the position applied for in the email subject line.
Applications should be sent to:
info@swissport.co.tz or delivered physically to Swissport Tanzania Plc Headquarters. Only shortlisted candidates will be contacted.
Mode of Application:
Swissport Tanzania Plc is an Equal Opportunity Employer. Swissport does not charge any fees at any stage of the recruitment process. Avoid recruitment scams.
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